Frequently Asked Questions

Find answers to common questions about our services, pricing, and support options

StrategiData offers a comprehensive range of IT services including:

  • Cloud computing solutions
  • Managed IT services
  • IT consulting
  • Digital transformation services
  • Cybersecurity solutions
  • Data analytics
  • Application management
  • DevOps services
  • Business continuity planning
  • Disaster recovery solutions

Our services are designed to help businesses of all sizes optimize their IT operations, reduce costs, and improve efficiency.

Yes, StrategiData works with businesses of all sizes, from startups to large enterprises. We tailor our services to meet the specific needs and budget constraints of each client.

  • For small businesses: We offer scalable solutions that grow with your business.
  • For mid-size organizations: We provide comprehensive IT support and strategic guidance.
  • For large enterprises: We offer specialized services and enterprise-grade solutions.

We understand that each business has unique requirements, and our flexible approach ensures that you receive the right level of support.

Our team consists of highly experienced IT professionals with diverse backgrounds and specializations:

  • Our technical staff has an average of 12+ years of industry experience
  • Team members hold numerous certifications from leading technology providers including Microsoft, AWS, Google Cloud, Cisco, and CompTIA
  • Our consultants have worked across multiple industries, bringing broad perspective to your challenges
  • We maintain a continuous learning program to ensure our team stays current with emerging technologies

This depth of experience enables us to quickly understand your business needs and implement effective solutions.

Our cloud migration process follows six key phases:

  1. Assessment - We evaluate your current infrastructure, applications, and business requirements to develop a migration strategy.
  2. Planning - We create a detailed migration plan, including timelines, resource allocation, and risk mitigation strategies.
  3. Preparation - We prepare your target cloud environment and establish connectivity.
  4. Migration - We execute the migration using industry best practices and tools to minimize disruption.
  5. Validation - We thoroughly test all migrated applications and data to ensure everything functions correctly.
  6. Optimization - After migration, we continuously monitor and optimize your cloud environment for performance and cost efficiency.

Our comprehensive managed IT services include:

  • 24/7 Monitoring - Continuous oversight of your IT infrastructure to identify and address issues before they impact your business
  • Help Desk Support - Responsive assistance for your team when they encounter technical problems
  • Network Management - Proactive administration of your network infrastructure
  • Security Management - Implementation and maintenance of security measures
  • Backup and Disaster Recovery - Regular data backups and comprehensive disaster recovery planning
  • Patch Management - Timely updates to keep systems secure and functioning optimally
  • IT Strategy - Ongoing guidance to align technology with your business goals
  • Vendor Management - Coordination with third-party vendors for seamless service

We offer tiered service levels to match your specific requirements and budget.

Yes, we provide comprehensive support for hybrid cloud environments:

  • Multi-cloud expertise - We work with all major cloud providers including AWS, Microsoft Azure, and Google Cloud
  • On-premises integration - Seamless connection between your on-premises systems and cloud services
  • Unified management - Consolidated visibility and control across your entire environment
  • Workload optimization - Strategic placement of workloads across hybrid environments based on performance, cost, and compliance requirements
  • Security harmonization - Consistent security policies across all environments

Our approach ensures you get the benefits of both public cloud and on-premises infrastructure while minimizing the complexity.

StrategiData helps organizations reduce IT costs through several approaches:

  • Optimizing cloud resource usage to eliminate waste
  • Implementing automation to reduce manual efforts
  • Providing predictable monthly costs through managed services
  • Proactive maintenance that prevents costly downtime
  • Strategic IT planning to align technology investments with business goals
  • Economies of scale that allow us to provide services at lower costs than maintaining an in-house team

Our clients typically see cost reductions of 20-30% while improving service quality.

Yes, we offer highly flexible service packages designed to meet your specific needs:

  • Tiered service levels that align with different business requirements and budgets
  • A la carte services that allow you to select only what you need
  • Scalable solutions that can grow or adjust as your business changes
  • Custom service packages tailored to your organization's unique IT environment

During our initial consultation, we'll assess your needs and recommend the most cost-effective approach for your organization.

We believe in earning your business every day, not locking you into rigid contracts:

  • Most of our managed services are available on flexible month-to-month terms
  • For services that require significant initial setup, we may recommend shorter-term agreements (3-12 months) to ensure you get the full value
  • Project-based services are scoped and priced according to your specific requirements
  • We offer discounts for longer-term commitments if that aligns with your preference

Our goal is to create lasting relationships through excellent service, not contractual obligations.

StrategiData implements a comprehensive, multi-layered security approach:

  • Network Security: Enterprise-grade firewalls, intrusion detection/prevention systems, and secure VPN access
  • Endpoint Protection: Advanced anti-malware, device encryption, and endpoint detection and response (EDR) solutions
  • Identity Management: Multi-factor authentication, role-based access controls, and single sign-on
  • Data Security: Encryption for data at rest and in transit, data loss prevention, and secure backup systems
  • Security Monitoring: 24/7 security operations center, real-time threat monitoring, and incident response
  • Compliance Management: Regular security assessments, vulnerability scanning, and compliance reporting

We continuously update our security posture based on evolving threats and industry best practices.

Data privacy and compliance are foundational to our operations:

  • Regulatory Compliance: Our services are designed to support GDPR, HIPAA, PCI DSS, and other regulatory requirements
  • Data Processing Agreements: Clear terms defining data handling, storage, and processing responsibilities
  • Data Classification: Systems to identify and properly handle sensitive information
  • Privacy by Design: Building privacy controls into all services and processes from the ground up
  • Regular Audits: Independent verification of compliance and security controls
  • Staff Training: Comprehensive data privacy and security training for all team members

We work closely with clients to understand their specific compliance requirements and tailor our approach accordingly.

Our incident response process follows industry best practices to ensure rapid and effective handling of security events:

  1. Detection & Identification: Continuous monitoring systems identify potential security incidents
  2. Classification & Prioritization: Incidents are assessed for severity and potential impact
  3. Containment: Immediate steps to limit the scope and damage of the incident
  4. Eradication: Complete removal of the threat from affected systems
  5. Recovery: Restoration of systems to normal operation
  6. Post-Incident Analysis: Thorough review to identify root causes and prevention opportunities
  7. Reporting & Communication: Transparent communication with affected stakeholders

Our team is available 24/7 to respond to security incidents, with defined escalation procedures for critical events.

StrategiData offers multiple support channels to ensure you can reach us whenever and however you need:

  • 24/7 Help Desk: Available around the clock for urgent technical issues
  • Dedicated Account Manager: Your primary point of contact for service-related questions
  • Client Portal: Submit and track support tickets online
  • Email Support: Send requests to support@strategidata.com
  • Phone Support: Direct line for immediate assistance
  • On-site Support: Available for issues that require in-person attention

Our multi-tiered support approach ensures that critical issues are escalated appropriately and resolved quickly.

Our support availability and response times are designed to meet your business needs:

  • Support Hours: Our help desk is available 24 hours a day, 7 days a week, 365 days a year
  • Emergency Response: For critical issues affecting business operations, we respond within 15 minutes
  • Urgent Issues: For serious issues with operational impact, we respond within 1 hour
  • Standard Issues: For routine support issues, we respond within 4 business hours
  • Service Requests: For non-urgent requests, we respond within 8 business hours

All response times are backed by our Service Level Agreements (SLAs), and we consistently exceed these targets.

Yes, we offer comprehensive training options to ensure your team can effectively use new technologies:

  • End-User Training: Hands-on instruction for new applications and systems
  • Admin Training: In-depth technical training for your IT team
  • Custom Training Materials: Documentation tailored to your specific environment
  • Video Tutorials: On-demand learning resources for common tasks
  • Refresher Sessions: Ongoing training to reinforce knowledge and introduce new features
  • Knowledge Base: Comprehensive reference materials accessible to all users

We believe that effective training is essential for maximizing the value of your technology investments and improving user adoption.

Still have questions?

Our team is ready to answer any specific questions you may have about our services.

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